CUSTOMER CARE

Gordian leads the industry in providing excellent customer service. Gordian provides the knowledge and resources needed to successfully implement, manage and measure client health improvement programs. Our high level of service is achieved through our collaborative Customer Care team approach.

The Customer Care Department is made up of three integrated teams that work closely together to provide service to our customers in an effective and streamlined manner.

These teams include:

  • Implementation Project Management Team - guides clients from purchase to program launch through keen attention to program requirements, scope, customizations, training and delivery

  • Account Management Team - builds robust client partnerships and assures clear understanding of what tasks need to be accomplished

  • Technical Solutions Team - translates business decisions into efficient data, system and web-based solutions

Gordian's Customer Care teams work in concert to exceed client expectations throughout the life of the program.