EMPLOYMENT OPPORTUNITIES

Gordian Health Solutions Inc. is a national population health management company based in Nashville, Tennessee. The company offers a comprehensive suite of products and services such as health risk analysis, telephonic and online health coaching, on-site health education, fitness center management and lifestyle and chronic condition management programs. Gordian works with employers, health plans and hospitals to identify, control, and manage health risk factors and their associated costs. Through targeted and tailored programs, and sophisticated tracking, monitoring and reporting, Gordian works with organizations to improve the health of their employee population and provide healthcare cost savings.

Gordian’s proactive approach blends effective behavior modification techniques with proven technology and a personal touch. Our tailored programming targets the specific health risks of an individual and provides coaching and education to achieve optimal health and develop lifelong healthy habits.

At Gordian, we understand that exceptional people deserve more, so we give employees advantages that matter: competitive salaries and benefits, paid vacations, advancement opportunities, a company sponsored retirement plan, and a fast-paced culture that rewards innovation and diversity.

Today we’re looking for driven, passionate people to join our team. This is an excellent opportunity to join a fast growing company in a high growth industry. Bring your talents and ideas to Gordian, and we’ll give you the freedom and resources to make your career – and your life – more rewarding.

At this time, we are seeking exceptional candidates for:

Senior Performance Analyst

Health Coach - 2 p.m. till 9 p.m. shift

Customer Care - Account Manager

RFP Project Manager

Informatics Business Analyst

Senior Manager Network Systems

Support Specialist

Senior Performance Analyst

Reports to: Vice President, Operations

Summary Responsibilities:

Responsible for the business related areas of Operations, including managing budgets, data analysis, metrics, call center volume forecasting, workforce demand forecasting, and reporting creation/maintenance. Responsible for supporting the VP, Operations, developing strategic initiatives for continual improvements, and providing guidelines for efficient operations.

Summary Functions:

Proactively enhances the efficiency, effectiveness and quality of work flow throughout the organization through strong coordination and communication across multiple departments.
Maintains a set of metrics in order to measure the effectiveness of Operations in areas of quality, job satisfaction, and efficiency and uses these metrics to measure the effect of any changes.
Provides operational reporting & analysis to management as required.
Manages departmental budgets.
Assures that systems and processes are in place to promote and facilitate continuous improvement activities across Operations.
Ensures that the technical solutions are meeting needs and are as efficient as possible.
In collaboration with the VP, Operations, develops and implements strategic plans to enhance the Company’s ability to meet the needs of existing and future clients.
Provides analysis overview to management as required.
Works closely with the Information Services department on implementation, installation, and operation of information and functional systems for the organization.
Collaborates with clients to establish performance standards to meet service goals.
Identifies services in danger of failing customer expectations and recommends solutions.
Ensures scalability by forecasting weekly/monthly call volume demand and workforce demand.
Other duties as assigned by the VP, Operations

Qualifications:

Bachelor’s degree and five to seven years of related experience. MBA preferred.
Fiscal management experience desired.
Experience with call center applications & technology a plus.
Excellent communications skills with ability to communicate effectively with customers and internal staff while under pressure.
Constant desire to improve efficiency and quality of operations.
Strong written and verbal communication skills.

If you are interested in being considered for this opportunity, please e-mail your resume and cover letter to jobs@gordian-health.com.

Health Coach

Reports to: Health Coach Team Lead

Summary Responsibilities:

Provides health and wellness coaching and uses education and health behavior modification in an effort to support the participant’s quest for health improvement. Supports Gordian Health Solutions’ mission, vision and values.

Summary Functions:

Speak with participants via telephonic coaching regarding wellness and chronic condition topics
Meet production and quality standards
Contribute to creating a motivated, positive work environment
Perform quality improvement activities as directed by the department manager
Assist in the development and implementation of approved programs within areas of responsibility
Promptly respond to customer inquiry calls
Assist with orientation of new employees
Assist with ongoing staff in-services
Maintain daily open communication with department manager
Provide feedback to appropriate people to resolve reoccurring issues
Maintain current licensure or other certification
Work with other departments to plan, implement and fulfill services to meet participant needs
Consistently and accurately documents every telephonic participant interaction

Qualifications:

Must have a Bachelor’s degree in a health related discipline (i.e. nursing, dietetics, exercise science or health education) or licensed in the state of Tennessee as a R.N. or L.P.N.
Preferred specialty certification.(Nurses must have active licensure and certification in the State of Tennessee
Dietitians must hold active registration
May also have a Bachelor's degree in Education, plus two years experience as a teacher in a health-related field (i.e. Biology, Physical Education, Health)
"Highly Qualified" certification in Biology, Psychology, Sociology, Health and Wellness, or Health Science Educator is a plus
May also have a Master's Degree in Social Work, Counseling or Psychology
One to two years of clinical or teaching experience
Prefer a minimum of one-year experience in wellness coaching, chronic condition coaching or disease management
Prefer experience in a call center
Demonstrated skills in critical thinking, diplomacy and positive relationship building
Outstanding time management and multi-tasking skills
Commitment to high quality and high production
Outstanding Customer Service and Communication Skills
Demonstrated knowledge of Health Behavior Change Techniques
PC literacy

If you are interested in being considered for this opportunity, please e-mail your resume and cover letter to jobs@gordian-health.com.

Customer Care Account Manager

We currently have an opening for a Customer Care Account Manager, reporting to Belinda Marcel.

Summary Responsibilities:

The Account Manager (AM) provides account management and customer service to a designated portfolio of Gordian clients throughout the customer lifecycle by managing relationships and providing guidance and consultation toward optimizing the customer's health management programs.

Summary Functions:

Manage and anticipate client expectations in a consultative manner
Key contact for communication with the client
Maintain 80% client retention rate on assigned clients, ensure client satisfaction and account profitability, determine compliance to product standards
Develop solutions to issues that require use of creativity and unique approach for resolution
Lead cross-functional team after implementation to ensure client expectations are met
Effectively communicate with client, other Gordian departments and vendors to ensure quality delivery of customer service, to coordinate workflow and ensure timely resolution of issues
Gatekeeper for determining trigger point of including key core team into process
Develop and manage client-based budget post-implementation
Provide Status and timing to the client
Provide client with outcome management reporting and recommendations for current program enhancement to increase participation and assist in reaching client goals and objectives
Monitor the pulse of the client and anticipate client needs in the future
Maintain client database with updated programming information and account fees
Ensure program compliance with company and HIPAA policies and procedures
Keep current on population health management initiatives
Contribute to department's education/training plans and continuous area development and growth
Assist other Gordian departments in account closure (i.e. sales presentations, RFP, contract, etc.)
Work with other Gordian departments to plan, implement, and fulfill services that meet participants' needs
Other duties as assigned by a Director of Account Management

Qualifications:

Bachelor's degree or equivalent experience required
At least two years of account management, consulting, or other related experience
Proficient in MSOffice Products (for PC): Word, Excel, PowerPoint, Outlook and Project
Excellent oral/written communication skills, proven management and analytical abilities, conflict management and resolution skills, program planning, implementation experience, and effective presentation skills
Demonstrated skill in critical thinking, diplomacy, conflict management, and relationship building
Concentrate on complex issues that require resolution management
Highly developed communication skills, successfully demonstrated in effectively working with a wide a variety of people
Organize and manage work to achieve results
Track performance so that problems are detected or prevented
Exhibit consistent commitment to continuous quality improvement
Manage multiple priorities including relationships with peripheral business units/strategic partnerships at Gordian
Demonstrate ability to organize and present to a group setting
Ability to mentally and physically keep up with a very fast pace, tight deadlines, multiple demands, and occasional long hours
Flexibility in regards to all aspects of job functions

Every effort has been made to make this job description as complete as possible. However, these statements are not intended to be construed as an exhaustive list of all responsibilities and duties required for the position. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is a logical assignment to the position.

If you are interested in being considered for this opportunity, please e-mail your resume and cover letter to jobs@gordian-health.com.

RFP Project Manager

Reports to: Controller

Summary Responsibilities:

The RFP Project Manager manages the RFP from receipt to delivery for Gordian Health Solutions, Inc. also providing reporting and analysis.

Summary Functions:

Using a focused project management approach, complete multiple assignments, occurring concurrently, accurately and within established timeframes/milestones.
Provide accurate, thorough, completed RFP/Presentation drafts to appropriate parties by established milestone date.
Conduct effective strategic planning sessions using department guidelines. These sessions will include many internal business partners from various departments and management levels.
Coordinate and manage questions needing SME input and guidance.
Update CRM to reflect the status of each project.
Develop effective relationships with Business Development Team, Department Heads, Consultants, and others as defined.
Show flexibility in responding to last-minute changes and revisions.
Primary contact point for interactions during proposal process.
Provide initial review of RFP identifying areas of opportunity and concern to fellow team members.
Demonstrate consistently an understanding of what each RFP question is really asking, tying this understanding back to Gordian's product and service offerings.
Show creativity as needed to customize responses to address specific questions while utilizing RFP database as primary source of content.
Coordinate proposal production process to include quality assurance reviews (proof read, accuracy and comprehensive content) and management reviews (draft and final).
Maintain an up-to-date database of effective responses.
Maintain tracking of all proposals to allow assessment of revenue value, solution type, and win/loss analysis.
Provide analysis of new market opportunities, including detailed analysis of potential market size, current state of marketplace, market trends, and key customer buying patterns to support sales team and product development in targeting best revenue opportunities.
Initiate innovative ideas and creative approaches to help increase the efficiency and further the goals of the RFP Team.
Complete other duties as assigned to support the team.

Qualifications:

Education: Bachelor's Degree or equivalent experience — preferably with concentration in Business, Marketing, or Journalism/English/Communications
Experience: 4years sales support, proposal writing, and/or procurement
Skills: strong organizational skills, ability to multi-task, written and oral communication skills, analytical, attention to detail, strong editing skills
Ability and willingness to move with purpose, a strong sense of urgency, and limited or no supervision
Proficient in Microsoft Office (mainly Outlook, Word, Excel)

If you are interested in being considered for this opportunity, please e-mail your resume and cover letter to jobs@gordian-health.com.

Informatics Business Analyst

Reports to Adam Long

Summary Responsibilities:

Supports the VP of Research & Informatics in fulfilling informatics research, development and reporting objectives as directed including, but not limited to, optimized descriptive statistical reporting for internal and external client needs for such outcomes as participation, goal progress, participant satisfaction, employee productivity, call system and processing and fulfillment load determination and optimization. Software and data architecture development in a SQL environment is required; data warehousing and business intelligence software knowledge is preferred. The Informatics Business Analyst will work intimately with internal and external stakeholders to develop and maintain optimal reporting for client outcomes and internal business processes, which requires excellent oral and written communications skills. This person will also support other informatics colleagues in modeling of processes and outcomes associated with Gordian's population health and productivity interventions, and empirical research for quality, sales, marketing, and publications efforts.

Functions:

Works intimately with BI Architect, DBA, and Directors of IT and Technical Solutions to develop and maintain optimal data management and storage for reliable descriptive statistical reporting
Works closely with colleagues from Customer Care, Sales, Creative Services, among others, to proactively identify reporting needs/issues and create reliable, valid and understandable solutions
Learns and applies descriptive and inferential statistical analyses as needed for such things as client reporting, internal informatics, and empirical research for publication
Demonstrates excellent written and verbal communication skills
Performs his/her job functions in accordance with Gordian Health Solutions and department policies and procedures
Meets production and quality standards
Contributes to creating a motivated, positive work environment
Performs quality improvement activities as directed by the VP of Research & Informatics
Assists in the development and implementation of approved programs within areas of responsibility
Promptly responds to customer and co-worker inquiries
When appropriate, assists with orientation of new employees and ongoing staff in-services
Maintains frequent and open communication with department supervisor and colleagues

Qualifications:

Masters degree (or equivalent education & experience) in relevant scientific discipline
Adept with Microsoft Office products, TSQL
Ability to adapt to and master other software languages (e.g., MDX, SAS, VB)
At least two years applied experience in programming and data management with the purpose of business analysis and/or business intelligence reporting
Experience publishing and/or editing empirical research papers is preferred
Demonstrable ability and desire to provide customer-focused service to internal and external clients

Please see the attached job description for more detail.

Please indicate your interest in this position by submitting your cover letter and resume to jobs@gordian-health.com.

Senior Manager Network Systems

Reports to: VP, Enterprise Systems

Summary Responsibilities:

This position is responsible for guiding the selection, implementation and maintenance of technology to meet the computing and communication needs of Gordian.

Summary Functions:

Manage day-to-day information systems operations, providing necessary delivery of applications and end user support for all business functions.
Manage and coordinate infrastructure for local networks, information and system security, and server requirements consistent with corporate infrastructure strategies and plans and unit requirements.
Proactively participate in the design and implementation of the corporate strategies and decisions.
Create the vision for the next generation data networks and applications.
Manage the installation, maintenance and upgrades of LAN/WAN hardware including: firewalls, routers, switches, servers (MS Windows, MS Exchange, IIS, backup systems, network storage devices, printers, and UPS equipment).
Selection, deployment and support of applications necessary to support local unique requirements.
Coordination of local requirements and support for corporate applications.
Provide day-to-day delegation of work assignments to direct reports.
Communicate essential information to the local and corporate IT teams and manage team morale
Preparation and administration of expense, capital budgets, and headcount, including assimilation of inputs from functional and business groups.
Manage Systems Administration, Data Network, Telecom, and Helpdesk teams to support business initiatives.
Develops Systems Administration, Network, Telecom, and Helpdesk support vision for the organization.
Responsible for delivery of equipment, software licenses, and services to support client/internal projects.
Provides tactical leadership in systematic resolution of data network and systems issues.
Develops team processes for trouble-shooting, documenting, monitoring, and supporting network and server environments.
Responsible for the Helpdesk performance and reporting i.e. downtime, ticket resolution and classification, issue trending, knowledge database, etc.
Design and monitor network, telecom, storage, application, and computing infrastructure, with very high reliability and uptime requirements.
Provide expertise, strategy, and vision for the technology infrastructure.
Operations planning, including backup/disaster recovery and security/vulnerability assessments.
Responsible for mobile device management and technology.
Review, refine and monitor network usage policies and procedures.
Establish and maintain network maintenance policies and procedures.
The duties and responsibilities listed in this job description represent the major responsibilities of the position. Other duties and responsibilities may be assigned, as required.

Qualifications:

Bachelors of Information Systems or equivalent work experience.
7+ years in networking, software applications, project management, and other technology.
Direct experience managing all aspects of IT infrastructure (networking, server, telecom).
Significant experience in project management, budgeting, and business process development.
Technical understanding of enterprise IT architectures, Cisco IP networking, local and wide area networks, Windows computing platforms, server clustering, and enterprise applications.
Familiar with standard concepts, practices, and procedures within the Data Networking, Systems Admin, Telecom, and Helpdesk disciplines.
Understanding of remote access technologies: numerous VPN technologies, T1, T3, and CITRIX.
Technology vendor management.

If you are interested in being considered for this opportunity, please e-mail your resume and cover letter to jobs@gordian-health.com.

Support Specialist

Reports to: Director, Network/System Operations

Summary Responsibilities:

Installs, modifies, and makes repairs to computer hardware systems and provides technical assistance and training to network users by performing the duties outlined below.

Summary Functions:

Receives questions from users having problems using computer related software and hardware or inquiring how to use specific software such as database, word processing, electronic mail, operating systems, and printing
Answers user questions in person, via telephone or via email concerning system operation.
Diagnoses system hardware, software and operator problems. Performs appropriate actions to correct problems based on knowledge of system operation. Refers all major hardware problems to service personnel for correction in a timely manner.
Performs network troubleshooting to isolate and diagnose common network problems and provides users with network technical support. Responds to the needs and questions of users concerning their access of resources on the network.
Performs basic network administration duties such as creating new accounts, directories, and granting access rights on the network system.
Performs basic telephone/telecommunications administration duties such as setting up phones, creating extensions and voice mailboxes, etc. And, providing instruction to the user on the operations/functions of the telephone, etc.
Installs and configures all new computers for use on the Gordian Health Solutions network in compliance with standard procedures. Loads and updates specified software packages such as operating systems, word processing or spreadsheet.
Maintains a complete hardware and/or software listing for all equipment and peripherals for Gordian Health Solutions.
Creates and updates documentation on various procedures concerning the job requirements and responsibilities as listed herein.
Provides weekly updates, status, and completion information to supervisor.

Qualifications:

Two-year technical degree or Bachelor's degree preferred.
Two years related experience and/or training; or equivalent combination of education and experience.
Proficient in Microsoft Windows 2000 Pro and/or Windows XP and Microsoft Office Products.
Ability to analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from the staff.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

If you are interested in being considered for this opportunity, please e-mail your resume and cover letter to jobs@gordian-health.com.